Open Positions
Customer Support Manager
Requirements
- BCS/BS in Engineering /Information Systems
- At least 4 years of customer support and management experience
- Strong sense of ownership with ability to take control of difficult situations
- Experienced leader with the ability to work in a fast-pace entrepreneurial environment
- Technical background in networking, linux, and web programming would be plus.
Responsibilities
- Manage a team of customer support engineers to resolve customer issues in a timely manner.
- Establish support processes for new products while overseeing existing projects.
- Identify areas of opportunity to enhance customer support
- Introduce proven procedures to maximize resources while enhancing product support materials
- Organize and allocate the resources needed for technical training
- Perform periodic performance evaluations for each staff member
- Responsible for ensuring a Customer Satisfaction
Position Based
Customer Support Manager position is based in Karachi, Pakistan.
Apply
If you're interested, we want to hear from you. Please send your resume including the title of the position in the subject of the email to: